Firefox use reaches critical mass




San Francisco -
It finally happened. After years of building momentum -- and more than a few false starts -- Mozilla's Firefox Web browser has finally reached critical mass. There are now more users running some variant of Firefox (50.6 percent) than not running it, according to the latest statistics from the exo.performance.network, which tracks the actual usage and configurations of thousands of PCs globally, providing a real-world snapshot.

The real-world data also shows that Skype has become the most-used instant messaging client and that OpenOffice.org's open source productivity suite's adoption in Asia and Europe is 50 percent higher than in the United States.

[ Keep up with real-world Windows usage trends at InfoWorld's Windows Pulse page, and monitor your own PCs with InfoWorld's free Windows Sentinel tool. ]

Firefox, Chrome both gaining users as people's "other" browser
For those of you following the numbers, that's a 1 percent uptick from last week. At the same time, Internet Explorer remains strong, with nearly 84 percent of users running the Web browser regularly. Firefox's gains seem to be coming at no cost to Internet Explorer in terms of overall deployment. Rather, it's an overlap of users running both Web browsers (nearly 34 percent) that accounts for the increase in the open source application's penetration.

Note: You can check-out the latest data from the exo.repository by visiting InfoWorld's Windows Pulse page. There you'll find a collection of dynamic chart objects that provide a real-time view into data collected from the exo.performance.network's nearly 20,000 contributing members.

[ If the charts in this story are not visible, you can see them in the original story at InfoWorld.com. ]
Meanwhile, Google's Chrome continues to make inroads, with 16 percent of users running the browser at least occasionally. As with Firefox, this growth comes in spite of Internet Explorer's continued dominance: Fully 12 percent of users run both the Microsoft and Google Web browsers on their systems. In fact, among users of the three top Web browsers, only 15 percent run either Firefox or Chrome exclusively. Everyone else appears to run them in addition to, as opposed to in place of, Internet Explorer.

The above data support the exo.performance.network's conclusion that traditional Net metrics reports are often skewed in favor of consumer usage patterns, and that despite Firefox's (and to a lesser degree, Chrome's) success on the public side of the World Wide Web, Internet Explorer remains strong inside the corporate firewall, where many in-house applications still require it.

Skype knocks off MSN Messenger
Another interesting story coming out of the exo.repository is Skype's ascension to the instant messaging client throne. After chipping away at Microsoft's lead for weeks, Skype finally surpassed the company's MSN Messenger as the most widely deployed IM/VoIP client software for Windows PCs.

The recent eBay castoff has now worked its way onto 17 percent of systems, versus 16.7 percent for MSN Messenger. And since many MSN Messenger "users" may not even be aware the application is running -- several Microsoft products have been known to set up Messenger automatically as part of their overall installation processes -- Skype's gains are even more remarkable as it typically requires that the user make a conscious choice to seek out and install the program.

Europe, Asia embrace OpenOffice
One bit of exo.repository data should come as no surprise to OpenOffice fans: Europe and Asia love this popular open source productivity suite. The adoption rate for users in those geographies is roughly 50 percent higher than in the United States, proving once again that Microsoft's dominance is not all-encompassing, especially in the socially progressive markets of the "old" and developing worlds.

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As Internet turns 40, barriers threaten its growth





NEW YORK (AP) — Goofy videos weren’t on the minds of Len Kleinrock and his team at UCLA when they began tests 40 years ago on what would become the Internet. Neither was social networking, for that matter, nor were most of the other easy-to-use applications that have drawn more than a billion people online.

Instead the researchers sought to create an open network for freely exchanging information, an openness that ultimately spurred the innovation that would later spawn the likes of YouTube, Facebook and the World Wide Web.

There’s still plenty of room for innovation today, yet the openness fostering it may be eroding. While the Internet is more widely available and faster than ever, artificial barriers threaten to constrict its growth.

Call it a mid-life crisis.

A variety of factors are to blame. Spam and hacking attacks force network operators to erect security firewalls. Authoritarian regimes block access to many sites and services within their borders. And commercial considerations spur policies that can thwart rivals, particularly on mobile devices like the iPhone.

“There is more freedom for the typical Internet user to play, to communicate, to shop — more opportunities than ever before,” said Jonathan Zittrain, a law professor and co-founder of Harvard’s Berkman Center for Internet & Society.

“On the worrisome side, there are some longer-term trends that are making it much more possible (for information) to be controlled,” he said.

Arpanet network

Few were paying attention back on Sept. 2, 1969, when about 20 people gathered in Kleinrock’s lab at the University of California, Los Angeles, to watch as two bulky computers passed meaningless test data through a 4.5-meter gray cable.

That was the beginning of the fledgling Arpanet network. Stanford Research Institute joined a month later, and UC Santa Barbara and the University of Utah did by year’s end.

The 1970s brought e-mail and the TCP/IP communications protocols, which allowed multiple networks to connect — and formed the Internet. The ‘80s gave birth to an addressing system with suffixes like “.com” and “.org” in widespread use today.

The Internet didn’t become a household word until the ‘90s, though, after a British physicist, Tim Berners-Lee, invented the Web, a subset of the Internet that makes it easier to link resources across disparate locations. Meanwhile, service providers like America Online connected millions of people for the first time.

That early obscurity helped the Internet blossom, free from regulatory and commercial constraints that might discourage or even prohibit experimentation.

“For most of the Internet’s history, no one had heard of it,” Zittrain said. “That gave it time to prove itself functionally and to kind of take root.”

Even the US government, which funded much of the Internet’s early development as a military project, largely left it alone, allowing its engineers to promote their ideal of an open network.

Berners-Lee & Web

When Berners-Lee, working at a European physics lab, invented the Web in 1990, he could release it to the world without having to seek permission or contend with security firewalls that today treat unknown types of Internet traffic as suspect.

Even the free flow of pornography led to innovations in Internet credit card payments, online video and other technologies used in the mainstream today.

“Allow that open access, and a thousand flowers bloom,” said Kleinrock, a UCLA professor since 1963. “One thing about the Internet you can predict is you will be surprised by applications you did not expect.”

That idealism is eroding.

An ongoing dispute between Google Inc. and Apple Inc. underscores one such barrier.

Like some other mobile devices that connect to the Internet, the iPhone restricts the software that can run on it. Only applications Apple has vetted are allowed.

Apple recently blocked the Google Voice communications application, saying it overrides the iPhone’s built-in interface. Skeptics, however, suggest the move thwarts Google’s potentially competing phone services.

On desktop computers, some Internet access providers have erected barriers to curb bandwidth-gobbling file-sharing services used by their subscribers. Comcast Corp. got rebuked by Federal Communications Commission last year for blocking or delaying some forms of file-sharing; Comcast ultimately agreed to stop that.

‘Net neutrality’

The episode galvanized calls for the government to require “net neutrality,” which essentially means that a service provider could not favor certain forms of data traffic over others. But that wouldn’t be a new rule as much as a return to the principles that drove the network Kleinrock and his colleagues began building 40 years ago.

Even if service providers don’t actively interfere with traffic, they can discourage consumers’ unfettered use of the Internet with caps on monthly data usage. Some access providers are testing drastically lower limits that could mean extra charges for watching just a few DVD-quality movies online.

“You are less likely to try things out,” said Vint Cerf, Google’s chief Internet evangelist and one of the Internet’s founding fathers. “No one wants a surprise bill at the end of the month.”

Dave Farber, a former chief technologist at the Federal Communications Commission, said systems are far more powerful when software developers and consumers alike can simply try things out.

Farber has unlocked an older iPhone using a warrantee-voiding technique known as jail-breaking, allowing the phone to run software that Apple hasn’t approved. By doing that, he could watch video before Apple supported it in the most recent version of the iPhone, and he changed the screen display when the phone is idle to give him a summary of appointments and e-mails.

Other barriers

While Apple insists its reviews are necessary to protect children and consumer privacy and to avoid degrading phone performance, other phone developers are trying to preserve the type of openness found on desktop computers. Google’s Android system, for instance, allows anyone to write and distribute software without permission.

Yet even on the desktop, other barriers get in the way.

Steve Crocker, an Internet pioneer who now heads the startup Shinkuro Inc., said his company has had a tough time building technology that helps people in different companies collaborate because of security firewalls that are ubiquitous on the Internet. Simply put, firewalls are designed to block incoming connections, making direct interactions between users challenging, if not impossible.

No one’s suggesting the removal of all barriers, of course. Security firewalls and spam filters became crucial as the Internet grew and attracted malicious behavior, much as traffic lights eventually had to be erected as cars flooded the roads. Removing those barriers could create larger problems.

And many barriers throughout history eventually fell away — often under pressure. Early on, AOL was notorious for discouraging users from venturing from its gated community onto the broader Web. The company gradually opened the doors as its subscribers complained or fled. Today, the company is rebuilding its business around that open Internet.

What the Internet’s leading engineers are trying to avoid are barriers that are so burdensome that they squash emerging ideas before they can take hold.

Already, there is evidence of controls at workplaces and service providers slowing the uptake of file-sharing and collaboration tools. Video could be next if consumers shun higher-quality and longer clips for fear of incurring extra bandwidth fees. Likewise, startups may never get a chance to reach users if mobile gatekeepers won’t allow them.

If such barriers keep innovations from the hands of consumers, we may never know what else we may be missing along the way. - (Philstar News Service, www.philstar.com)

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Web-monitoring software gathers data on kid chats





Parents who install a leading brand of software to monitor their kids' online activities may be unwittingly allowing the company to read their children's chat messages — and sell the marketing data gathered.

Software sold under the Sentry and FamilySafe brands can read private chats conducted through Yahoo, MSN, AOL and other services, and send back data on what kids are saying about such things as movies, music or video games. The information is then offered to businesses seeking ways to tailor their marketing messages to kids.

"This scares me more than anything I have seen using monitoring technology," said Parry Aftab, a child-safety advocate. "You don't put children's personal information at risk."

The company that sells the software insists it is not putting kids' information at risk, since the program does not record children's names or addresses. But the software knows how old they are because parents customize its features to be more or less permissive, depending on age.

Five other makers of parental-control software contacted by The Associated Press, including McAfee Inc. and Symantec Corp., said they do not sell chat data to advertisers.

One competitor, CyberPatrol LLC, said it would never consider such an arrangement. "That's pretty much confidential information," said Barbara Rose, the company's vice president of marketing. "As a parent, I would have a problem with them targeting youngsters."

The software brands in question are developed by EchoMetrix Inc., a company based in Syosset, N.Y.

In June, EchoMetrix unveiled a separate data-mining service called Pulse that taps into the data gathered by Sentry software to give businesses a glimpse of youth chatter online. While other services read publicly available teen chatter, Pulse also can read private chats. It gathers information from instant messages, blogs, social networking sites, forums and chat rooms.

EchoMetrix CEO Jeff Greene said the company complies with U.S. privacy laws and does not collect any identifiable information.

"We never know the name of the kid — it's bobby37 on the house computer," Greene said.

What Pulse will reveal is how "bobby37" and other teens feel about upcoming movies, computer games or clothing trends. Such information can help advertisers craft their marketing messages as buzz builds about a product.

Days before "Harry Potter and the Half-Blood Prince" opened in theaters on July 15, teen chatter about the movie spiked across the Internet with largely positive reactions.

"Cool" popped up as one of the most heavily used words in teen chats, blogs, forums and on Twitter. The upbeat comments gathered by Pulse foreshadowed a strong opening for the Warner Bros. film.

Parents who don't want the company to share their child's information to businesses can check a box to opt out.

But that option can be found only by visiting the company's Web site, accessible through a control panel that appears after the program has been installed. It was not in the agreement contained in the Sentry Total Home Protection program The Associated Press downloaded and installed Friday.

According to the agreement, the software passes along data to "trusted partners." Confidentiality agreements prohibit those clients from sharing the information with others.

In recognition of federal privacy laws that restrict the collection of data on kids under 13, the agreement states that the company has "a parent's permission to share the information if the user is a child under age 13."

Tech site CNet ranks the EchoMetrix software as one of the three best for parental control. Sales figures were not available.

The Sentry and FamilySafe brands include parental-control software such as Sentry Total Family Protection, Sentry Basic, Sentry Lite and FamilySafe (SentryPC is made by a different company and has no ties with EchoMetrix).

The Lite version is free. Others range from $20 to download and $10 a year for monitoring, to about $48 a year, divided into monthly payments.

The same company also offers software under the brands of partner entities, such as AmberWatch Lookout.

AmberWatch Foundation, a child-protection nonprofit group that licenses its brand to EchoMetrix, said information gathered through the AmberWatch-branded software is not shared with advertisers.

Practically speaking, few people ever read the fine print before they click on a button to agree to the licensing agreement. "Unless it's upfront in neon letters, parents don't know," Aftab said.

EchoMetrix, formerly known as SearchHelp, said companies that have tested the chat data using Pulse include News Corp.'s Fox Broadcasting and Dreamworks SKG Inc. Viacom Inc.'s Paramount Pictures recently signed on.

None of those companies would comment when contacted by the AP.

EchoMetrix has been losing money. Its liabilities exceeded its assets by nearly $25 million as of June 30, according to a regulatory filing that said there is "substantial doubt about the company's ability to continue as a going concern."

To get the marketing data, companies put in keywords, such as the name of a new product, and specify a date range, into Pulse. They get a "word cloud" display of the most commonly used words, as well as snippets of actual chats. Pulse can slice data by age groups, region and even the instant-messaging program used.

Pulse also tracked buzz for Microsoft Corp.'s "Natal," a forthcoming Xbox motion-sensor device that replaces the traditional button-based controller. Microsoft is not a client of Pulse, but EchoMetrix used "Natal" to illustrate how its data can benefit marketers.

Greene said children's conversations about Natal were focused on its price and availability, which suggested that Microsoft should assure teens that there will be enough stock and that ordering ahead can lock in a price.

Competing data-mining companies such as J.D. Power Web Intelligence, a unit of quality ratings firm J.D. Power and Associates, also trolls the Internet for consumer chats. But Vice President Chase Parker said the company does not read any data that's password-protected, such as the instant message sessions that EchoMetrix collects for advertisers.

Suresh Vittal, principal analyst at Forrester Research, said EchoMetrix might have to make its disclosures more apparent to parents.

"Are we in the safeguarding-the-children business or are we in the business of selling data to other people?" he said. If it's the latter, "it should all be done transparently and with the knowledge of the customer."

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